client support
We understand that from time to time you will need our help. It is not only essential that your website works for you, in the way that you need it to, but that when you require our help in solving an issue or query that you may have - we are there to assist.
our commitment to your business
- Updates to website* within 2 working days
- Email response within 24hrs
- Telephone response within the working day
- Mobile phone response within 8 hrs
* received by email in electronic format
Your Website Support Guidelines
- Free email support relating to the actual website and functionality
- Our email support does not include advice or consultation services which are available at our standard hourly rate (£65)
- Telephone support is available at our standard hourly rate with a minimum charge of £20
- All changes made to the website after the testing period are charged at our standard hourly rate (£65)
- Please note that we do not provide PC or peripheral support