Posts Tagged ‘business’

Facebook for business | Tips #1-5

How To | Posted by Katie
Apr 15 2011

We have started writing a daily tip in our notes section on our Facebook page that hopefully will start to answer all those FAQs that crop up when you set up a business page on Facebook.  If there is anything in particular that you would like to see covered do give me a shout and I will create a post for them, if you have any valuable information that you think could also help others then please let me know.

Tip #1 | your business should be a page not a person

The golden rule with Facebook and business pages is that you have to have a personal profile in order to set up a fan page or a business page.

Dont worry, anyone becoming a fan will not have automatic access to your personal information, neither will they know it is you that runs the business page unless you really want them to.

So, make sure you sign up for Facebook as a person first, jump through those Facebook hoops and then, click the Create a Page link that appears in blue at the bottom of every page on Facebook.

Tip #2 | get a clutter free FB url

As soon as you can get a ‘vanity’ url from Facebook.  So what do I mean about a vanity url?  When you first set up your business page you will see that the web address will be something like http://www.facebook.com/pages/yourbusinessname/12689020931232 or something very similar.

In an ideal world you want this url to be http://www.facebook.com/pages/yourbusinessname and as long as no one else has chosen the same name then you can have it as long as 25 or more people ‘like’ your new Facebook page.

So how do you do this:

1.  Go to your business page and click Edit Page at the top right

2.  Go to basic info on the left hand navigation

3.  Select the 2nd option down Username

4.  As long as you have 25 or more people ‘liking’ your page then you will have the option to choose your username.  Ideally you want to choose your business name or a search phrase relevant to your business.  Keep it as short and snappy as possible otherwise you will be continually typing out a long url!

Tip # 3 | be your business not yourself

Post comments as your business rather than as yourself.   Facebook recently listened to business page owners and agreed that its all very well having your own business page, but that posting onto other pages we wanted to be seen as a business rather than as a person.

So, in order to post on other business walls and on your personal friends walls (you cant post onto people you dont know unless they have allowed this in their privacy settings) then all you have to do is:

1.  Click the Account tab on the top right of the page

2.  Click use Facebook as a page from the drop down list

3.  Select the business page you want to be and click switch

Now when you post on anyones wall you will posting as your business name rather than your personal name.

Tip # 4 | sometimes you want to post as yourself on your business wall

You can still post as yourself on your business wall as long as you have unchecked a particular box.

Now and again you will want to post something on your business wall, maybe something of a more personal nature, or comment on a business post you placed and unless you uncheck a box it doesnt matter whether you are logged in as your business or logged in as yourself you will still post as your business name…. confused?  Dont be!

All you have to do is:

1.  Make sure you are logged in as your business (Account – use Facebook as a page)

2.  Click the Edit page button at the top right of your profile

3.  Click the Your Settings link at the top of the left hand navigation

4.  Untick the Posting Preferences box at the top of the screen

Now you will be able to post on your own business wall as yourself when you are logged in as your personal profile.  It should be noted that when you are Using Facebook as a Page you will ALWAYS post as the business.

Tip #5 | your page profile image has to say who and what you do

Take advantage of the maximum size available for FB pages profile pics,  the max profile image size is 180 pixels by 540 pixels and if you have photoshop skills then add your website address, telephone number and other contact info or service info as long as you dont make it look too cluttered.

However, once you have uploaded your new extra large profile picture you will notice that your ‘thumbnail’ image may be a bit off centre or may miss your logo completely.  Don’t worry this is easily fixable:

1.  Click on edit page at the top right of the page

2.  At the bottom of your profile picture there is an option to edit thumbnail

3.  Click on the thumbnail and with your mouse move it so that it is on the area of your profile picture that you would like displayed.

So, there ends this week’s FB tips – watch out for next week’s tips!

Popularity: 27% [?]

They said what about me?

Everything Else | Posted by Katie
Apr 11 2011

What do you do when someone says an untruth about your business?

Well this is our dilemma right now.  For the first time ever (as far as we know) someone has said something completely untrue about our business practices which is not only hurtful but is unfair as we don’t know this person and so it kind of follows they don’t know us.

 

So, why would someone deliberately set out to harm your business reputation?  Of course the obvious answer is jealousy – a competitor perhaps?  Possibly, or is it a personal vendetta?  Possibly again, but you know ultimately does it matter?  There is little you can do unless it is so far ‘out there’ in the public domain that you could take a legal view of the situation. So what we have decided to do is let it go by us,  pick ourselves up from these hateful comments and hope that the person who has said them will one day be professional enough to come and talk to us directly – who knows it could be the start of a great B2B friendship!

 

Is it appropriate that I blog about this… I’m not sure, some people may be of the opinion that we should just keep quiet, but my view is that in such a small Highland community this kind of talk can damage peoples livelihoods and is therefore very unnecessary.  We pride ourselves on best practice, we work hard and we actively contribute to the business community in a ‘free’ capacity so why would we want to damage our own reputation with less than ethical practices… the answer of course is we wouldn’t!

 

Interested to hear about your experiences and how you dealt with them so do get in touch.

Popularity: 24% [?]

how to use Flickr for business

How To, Technology | Posted by Katie
Mar 31 2011

In our daily working life we seem to spend a lot of time recommending tools for business.  One of these is Flickr, although Flickr is not really a sales tool, in fact Flickr take great pains to say that if you are seen to be using it in in a ‘sales’ way then they will remove your account.  So, to that end there are some dos and don’ts in how to make Flickr work for you.

Why use Flickr

There are a few reasons why Flickr is a great way of storing your photos and making them available to your customers but the main ones are:

  • You can have as many photos as you want and filed in folders and groups available online to anyone – keeps storage issues on your own website hosting to a minimum
  • Flickr is owned by Yahoo, one of the major search engines and therefore your photos will be more readily accessible in searches
  • You can tag each photo individually and can place a link to an appropriate page on your website – great linking and SEO value

However, it should be noted that Flickr do not endorse promotion or selling online and therefore there is a fine line between actively using Flickr as a business tool and using Flickr as a sales channel.

Use Flickr to upload interesting photos relating to your business, not just of your product but also ‘behind the scenes’ shots.  Flickr is not an online brochure it is to share you, your brand and your enthusiasm for your product and business.

How to start with Flickr

You need a Yahoo id in order to set up a Flickr account.  Go to http://uk.yahoo.com/ and sign up for a Yahoo account.

Then proceed to http://www.flickr.com/ and create an account.  You will be asked to set up your own Flickr web address, if you are using Flickr for business use try and make sure this is easily recognisable i.e. use your business name, or a search phrase that is relevant to your business.

Follow all the instructions during set up and make sure you fill in all available areas to shout about who you are and what you do making sure you put a link to your website in and a way of letting people get in touch with you.  Do not make anything private, make sure you are sharing everything with everyone otherwise you will not be found in searches and that then renders the plus points of a Flickr account useless.

To come back to the set up process at any point from the home page click You and then go to Your Account.  Things to note:

  • If you are not regularly checking your Yahoo Id email then change your primary email address to the one you use regularly.  From Your Account click the Emails & Notifications tab and click edit next to Your contact email(s).
  • Still on the Emails & Notifications tab you will see options to Upload by Email options.  This is particularly useful if you have a smart phone and are able to email from the phone.  Set up the Your Flickr upload email so that you can upload even when you are on the move – just remember to log in to your account later and tag the photos you uploaded properly!
  • You can’t link Flickr to a business Facebook page – well not yet anyway – this might change in the future.
  • You can link Flickr to Twitter.  To do this go to You → Your Account → Sharing & Extending → Configure your Flickr-to-blog-settings →  Set up your blog →  drop down menu → Twitter → Next → Go to Twitter to Autorize → Allow

Note:  You will still have to manually ‘tweet’ the images one by one this is not an automatic post to Twitter.

Uploading Photos

Once you have logged into to Flickr you will ‘land’ on an overview page.  You can get back to this overview page at any point by clicking Home under the Flickr logo.

On your computer make sure you have saved and renamed if necessary the photos you wish to upload.  You can upload straight from your camera if you want to;

To upload an individual or a group of photos click the arrow next to You and scroll down the list until you read Upload Photos and Videos click on this.

  • Click Choose photos and videos and navigate through your computer to where you have saved the images you want uploading or navigate straight to the camera.  Select all the photos you want to upload and press enter.
  • There is a maximum limit of uploading 300MB per month, however, it is unlikely you will reach this limit although Flickr will tell you if you are close.
  • In the set privacy section select which one you want.  If you are using for your business then it is in your interests to make sure they are set to public.  Then click Upload Photos and Videos and wait for all photos to be uploaded.
  • It will now say Finished! Next add a description perhaps? Click on add a description and you will see a small version of each photo that you have uploaded.
  • Under the words batch operations there is an area to add tags.  Add the main keyword tags that are used for your web pages, if we have set this up for you we can provide you with a list or use the rule of thumb that is ‘if I were typing into Google, what words would I use to find your website’.  Remember to put your company name and your location into these tags as well.  Separate each tag with a space and if you want to join 2 words together in one tag use double quotes each side of the words i.e. “luxury hotel”
  • There is also an area to Add to a Set and if you have carried out a bulk upload of images it is worth sorting them into appropriate sets although this can be completed individually later on if you want to.  It is easy to add a new set here but try and keep it simple – if you are a hotel for example have sets such as rooms, food, local area – make them logical so that there is no confusion.
  • Under each image you now have the ability to sell your business.  Make sure that the title is a proper title and not just an image number pulled in from your camera.  In the description wax lyrical about your business, product, why someone should purchase from you, book with you etc.  Remember to put a link to your website in here…. and don’t always link to your home page.  If for example you are a hotel and you upload a picture of a bedroom, make the link a link to your accommodation page.  Also remember to include your telephone number in this description as well.  You may feel like you are repeating yourself sometimes but be aware that someone may come across an individual image in a search they carry out rather than the whole set or your whole profile, so each photo you upload has to have the ability to ‘stand alone’.
  • Once you have completed all the sections then press save at the bottom of the page.
  • If you want to add a picture to Twitter you will have to manually do this by selecting the Share this option at the top of an image, then clicking Blog It and then clicking on your Twitter link and add a bit of text to go with the tweet and then Post Entry.  Note:  this will only work if you have set up your link to Twitter as detailed above.

If at any point you need to change the description or edit a tag or delete the photo completely or add it to a new set you have made up then you just click on the description under the photo on your home page.  This will bring up the image with the words Actions and share this above it.  Click Actions and a full list will appear for you to edit the photo with.

Sharing your photos

To direct people to your Flickr photos you can add links to your website either to your overall Flickr profile or to the individual sets you have set up.

Whilst using Flickr carry out a search from the home page for your business and see if anyone else has uploaded photos from their experience with you.  If you find photos of your business or product that you would like to keep a track of then you can add these photos into a gallery.

  • Click on the image so that you have a full size on your screen.  Click Actions and you will be presented with a drop down menu.
  • Click Add to a gallery and either add to a gallery you have already created or create a new gallery and call it ‘guest photos’ or something similar.

You will see on the right hand side of the screen who took the photo in the By xxxx area.  Underneath their name there is the option to + Add Contact.  A small box will come up on your screen and the Add as a Contact box will already be ticked, you just have to press the blue button.

Manage your contacts

By uploading images on a regular basis all your contacts will be receiving a weekly email from Flickr announcing new uploads from their contacts.  This will include a list of all the new images you have uploaded and therefore should prompt them to visit you again or purchase from you again.  They will only get this is you upload regularly so aim for a minimum of 1 new photo a week just so that you appear in this weekly email all the time.

From the home screen if you use the drop down arrow next to Contacts there are various suggestions of how to find contacts, probably the most logical one when you are first setting up is to use the Find Your Friends option and use the email or Facebook upload icon that is applicable to you, i.e. the Yahoo mail or Windows mail option.  This will search your email address book and anyone who has a Flickr account will be presented to you.  Just follow the instructions as Flickr will step you through this process.

It is worth exploring Flickr and using the search option to see who would be interested in your photo stream and adding them as a contact.  For example is someone is always uploading pictures of a luxury hotels around the world, and you are a luxury hotel, then you want them to see your photos.  Just add them as a contact as above – if they want to be your friend they will be, if they don’t then you’ve lost nothing.

Joining groups

It is worth joining groups on Flickr because it means your photos are viewed by a wider audience who are interested in your area or expertise.

From the home screen use the drop down arrow next to Groups and select Search for a Group from the menu.

Type in your search phrase i.e. luxury hotel and see what comes up.  Each group will have different rules about being a member, many of the groups have a limit on how many photos you can add to the group each month so it is worth going back on a regular basis to find out what’s new and to add new photos, join in discussions and view other peoples work so you can build your contact list.

Conclusion

As with all forms of social media this works as well as the amount of time you dedicate to it.  We can help to manage your Flickr account with you as long as we are provided with a fresh supply of photos on a regular basis.

Remember that Flickr is not an extension of a business brochure; it is to share photos of your everyday life from a business point of view.  Flickr was never set up to be used solely by businesses so the slant is very much on the personal user and you will be penalised by Flickr if you are seen to be using it in a purely commercial way.

Get involved with other people on Flickr, actively contact people who have put photos of you, your business or your product online.  If appropriate put tent cards up around your business with links to your Flickr, Facebook, Twitter, Trip Advisor and ask people to get involved.

Popularity: 38% [?]

The Pitfalls of Holiday Planning and Internet Review Sites

Business News | Posted by Robin
Mar 27 2011

The winter of my discontent is still upon me, with the sun coming dangerously close to being a figment of my imagination. A holiday! I need a holiday! Now that the winter holidays are definitely over, less dreaming and more action, I tell myself. Where to go? Where to stay?

What started as a simple online exploration into possible accommodation review sites unearthed a scandal, or at any rate, a controversy. Regardless of whether or not you are a proprietor or a customer, there appears to be a problem with TripAdvisor. A cursory stroll through Google’s search engine throws up a number of articles. In truth, that may not be all that surprising. Were you to Google almost any subject, I am sure a number of articles would crop up.

Paul Garrity says it well in “TripAdvisor Backlash and Online Reputation Management” :

“… Unsatisfied and angry customers don’t just leave an establishment vowing ‘never to stay there again’; they now go online and write a review telling the world about their experiences.”

However, the Scottish “Dragon”, entrepreneur, philanthropist and best selling author raised concerns recently in Duncan Bannatyne Speaks Out Over TripAdvisor Negative Review Threats saying “People are coming to our hotels and threatening to write bad reviews in order to get money off their bills.” Nor is he the only one speaking up.

As many as 700 owners of guesthouses, B&Bs and hotels are joining forces over the increasingly unfair reports. KwikChex, a company specialising in protecting online reputations, has been collecting examples of comments that it believes overstep the mark. The threatened defamation action comes amid claims by KwikChex that elements within the TripAdvisor business model are “seriously flawed”.

In response to Bannatyne, the TripAdvisor Support Team said in an email to his company: “If an attempt is made to subvert our system, TripAdvisor may take one or more of the following actions on your property listing: drop it by several pages in the TripAdvisor popularity index, post a large red penalty notice explaining that the reviews are suspicious, exclude it from TripAdvisor’s Travellers Choice awards, Top 10 lists, press releases, etc.”

Bannatyne said: “How can it be right that TripAdvisor will penalise us by saying that we are subverting their system by standing up for the truth? By telling me not to threaten legal action to someone who has told lies, TripAdvisor are behaving in a threatening manner.”

You can view an ‘about us’ on Trip Advisor’s website here to get the full picture on what they see themselves as, however, some may question the “real travellers” claim, as an underlying problem for TripAdvisor is that they are not a transactional business – or put more simply, you do your research on the website, but book elsewhere. This means it has no actual proof that reviewers have actually stayed in the hotels they are commenting on, unlike websites of leading booking agents Expedia, Hotels.com and LateRooms carry hundreds of thousands of warts-and-all hotel reviews. To be able to have a review posted up on one of these websites, you must have made a booking through the agent and stayed at the hotel in question.

“We have really everything in common with America nowadays except, of course, language,” as remarked by Oscar Wilde.  Spend any length of time on TripAdvisor and you will soon discover that he could have added taste in hotels, as well. What Europeans see as rustic charm, Americans see as dingy neglect; where we see a generous plate of food, they see unreasonable frugality. Of course, it works the other way as well; a lot of Europeans moan about the lack of a free breakfast in North American hotels.

Despite its success, few seem to feel affection for TripAdvisor; it’s too big, too open and just too American for many people. Anyone is free to register and say anything about practically any hotel in the world without fear of comeback. In fact, one B&B owner, John Holder, left a TripAdvisor master-class held at the Park Plaza Hotel at Westminster Bridge comparing the US-based organisation – unfavourably – to the Catholic Church. “It extends itself globally looking for money to send to Rome – or rather America,” he said. “It treats owners as if it is far above them, in another world. I can’t help feeling its headquarters is just one massive computer.”

TripAdvisor claims it goes to great lengths to ensure its reviews are authentic. Sophisticated computer software and “quality assurance” staff are employed to detect fraudulent reviews; properties with suspicious-looking reviews are flagged up with red penalty notices. It can, of course, work both ways. Many hotels have been approached by PR companies offering to fabricate glowing reviews for them while many others make use of family and friends to create positive reviews. However, this openness also makes it possible for vindictive guests or unscrupulous competitors to abuse their position even, in some cases, resorting to extortion or blackmail. (“If you give me a discount, I’ll write a good review. If you don’t I’ll write a terrible one.”)

All of the above is just the tip of the iceberg, and a very big iceberg for the hospitality sector it is. These grave concerns cannot by any means all be laid at the door of TripAdvisor, this is more importantly an issue regarding online reputation management.  Many hoteliers are only now beginning to realise the scale and impact of “Internet Trolls”  you’ve all met them, you will find them on virtually every blog, every news article you read and very heavily represented on TripAdvisor.  They are posters of unnecessarily nasty, malicious and manipulative comments.  Their intent is to lure unsuspecting readers into an equally nasty response and they are then able to perpetuate their presence and ruin your surfing experience.   They are typically highly vocal and very critical of, well, everything.  They actually only make up 1% of online reviewers, it just feels like more.  Regardless of their actual number “Trolls” command a disproportionate voice on the Internet and especially TripAdvisor.

How does a business respond?  Should a business respond?  Some things a business should avoid are generic or stock responses to their ‘good’ and ‘bad’ reviews submitted by internet users.  Accommodation providers and Hoteliers may not like that their customer relations management has gone online but the fact is that it has.  Although the internet can bring a feeling of anonymity -  it is false.  The internet is like a web, connecting in several directions. Assume that everything you do on here, every button you click, every site you visit – is public. You are not anonymous. If you had a customer standing in front of you or you were talking to them on the telephone, what would you say to them? Would you have an argument with them on the telephone or any other mode of mass communication? It’s a good idea, I believe, for a business to have a PR strategy in place for handling all internet communication.

What can those of us innocently trying to book a holiday do? Well, I have a few suggestions for those of you using internet review sites:

  • Discernment is vital. Be very suspicious of both the ‘excellent’ and the ‘terrible’ reviews. The ‘truth’ always lies somewhere in the middle.
  • Don’t rely on the reviews or ratings from the few. TripAdvisor is at its most dependable when there are dozens of interviews to help you choose. Especially when the reviewers continue to make similar claims.
  • Look for reviews with detail. They are less likely to be a work of fiction.
  • Does your review come with a photo attached? They tend to be more authentic.
  • Concentrate on reviews written by people like you, (will you be travelling alone, or as a family…).

And finally, slightly off topic, is a quote from Arthur Frommer, founder of Frommer’s travel guide which I found on a Lonely Planet Travel Blog , “Find write-ups by professionals whose judgements you trust and rely on that… I would never rely on the judgement of amateurs.”

What are my plans now, so I hear you ask? Well, for me, it’s back to my Lonely Planet guides and local tourist websites….

Bon Voyage!

Popularity: 30% [?]

Get More From Your Google AdWords Campaign

Business News, Client News, SEO Scotland | Posted by Gavin
Jul 22 2010

We are contacted regularly by businesses who are running, or are planning to run Google AdWords campaigns.

What is Google AdWords?

Advertising through Google AdWords allows an immediate and targeted reach in relation to potential customers.  The ever changing applications within AdWords allow a more defined and effective campaign to be set up, run and adjusted in response to performance. Varying methods of campaign delivery and cost application ensure a totally flexible solution to paid advertising online.

How Can We Help?

Google AdWords is a powerful, cost effective way of promoting your business online – if planned and set up correctly.  Many people who contact us already have campaigns running and are looking to improve the ROI (return on investment) – we often review their campaigns and find that in a few simple steps we can save them a considerable money and ensure that their daily budget is spent wisely.

We have extensive knowledge and experience in setting up and running Google AdWords campaigns and can assist any business, in any market, with any budget.

We review/paln any campaign by:

  • Fully reviewing campaign to date (in consultation with client regarding campaign goal specifics)
  • Researching new keyphrases
  • Creating new AdGroups more focused to the chosen phrases
  • Re-grouping phrases
  • Matching phrases correctly
  • Reviewing daily budget and keyphrase CPC levels
  • Creating multiple, effectively optimised AdText
  • Reviewing delivery methods
  • Scheduling campaign effectively
  • Creating campaign reports to deliver as required
  • Integrating campaign performance data with online marketing reporting

We can help you get more from Google AdWords | Contact Us Today

If you would like more information relating to this post please contact me or join me online: Twitter | Facebook

Popularity: 12% [?]