The RIM outage last week that rendered our Blackberries useless was to be honest the final straw for us.Â Having spent the last two years defending our reasoning behind having BB’s instead of iPhones – you know, that phrase, we are using them for business not for pretending to be teenagers – we have now decided that we need to ditch the berries and head off into the realms of HTC or iPhone.
So, what do we do?Â We call our friendly Vodafone helpline, who after 10 different button push choices tell us that we can’t speak to a human but we can use the online chat facility.Â That’s fine, my typing speed is quick and my Internet connection for the minute seems stable enough to cope.Â I explain our problem to 1st chat representative and ask if we can change our contract onto iPhones, you know send our BB’s back to them, stay on the same enormous tariff that we don’t use all of the minutes, texts or data usage for anyway, so they are still making money out of us – I am kind of thinking this is sounding quite familiar to many of you.Â Oh and did I mention that we have been with Vodfone for probably 12 years, loyal service blah blah blah.
Well, 1st Vodafone chat representative said there was no way we could get out of our current contract, nor could it be downgraded, but don’t worry, we could purchase new phones from Vodafone and they will change the tariff over from Blackberry to iPhone.Â Job done…Â ‘I will transfer this chat to our sales team’…. ok.Â 2nd Vodafone chat representative joins the conversation and I have to give him 15 minutes to read through previous chat and that he will get back to me.Â 15 minutes later and his first question is ‘so you would like to buy an iPhone’.Â This is going great, yes is my answer and we will sell back our Blackberries to Vodafone in order to help pay for them.Â Silly silly me – what was I thinking?Â This now leads to a full discussion and a repetition of everything I have already typed and he has supposedly read, and for him to keep telling me not to sell our phones because did we know we were in a contract?Â Did we also know that we can’t upgrade until next November?Â Not sure I have ever experience online chat rage before, but I have now!
So to cut a very long story short, we are now left with two options, pay Â£500 each to have a new iPhone – not going to happen, or stick with our current over priced contract of which we only use half of the allocated service using phones that are now deemed unreliable and work only when they feel like it.Â And before I get inundated with the comments such as ‘good old Blackberry giving Steve Jobs a fitting send off’ or ‘you should have got an iPhone in the first place’ I am genuinely interested to hear if other people have had similar problems and what you did to resolve them?
I will be sad to see my Blackberry go, but what is the point in having a work tool that isn’t reliable?Â Not even sure if I am convinced I want an iPhone and perhaps HTC is the way forward, but right now, we are stuck in a rut with Vodafone refusing to budge an inch….
Answers and suggestions on a BBM…