Is it just me or is the #FF becoming a bit of a joke?Â Actually I know its not just me because I have read other people’s blogs about it but today kind of felt like the last straw when allllll day and I mean all day our Twitter stream has been full of random #FF tweets.
I don’t have a problem with a genuine #FF where it states a good reason why I should go and start following this new person, I do have a massive problem when there are reams of tweets #FFing the world and cramming as many Twitter accounts into the one tweet as possible.
Oh and just to continue on with my rant there really is nothing worse that someone RTing the tweet that they were #FF’d in!Â And now I sound like an ffing lunatic!
I suppose that one of the reasons I get so angry about it all, apart from the fact it is useless drivel filling up the Twitter stream, is that I probably miss a lot of genuine Follow Fridays because of all this rubbish.Â So on one of the blog posts I read recently, whilst over a year old, they did mention trying to start a #RealFF and I would be interested to hear if anyone has used it, been impressed by it and has found new business or contacts through it?
I have to say until this madness calms down I will not be partaking in the #FF love-in, just not my scene and just adds to the nonsense in my opinion that Twitter is kind of leaning towards, you know the thing I’m talking about, where people RT something just because it’s got their name in it – come on, that’s like showing newspaper clippings to random people in the street just because there happened to be a photo of you in it!
So, is it confirmed that I am definitely a grumpy old woman or is anyone else feeling my pain?Â Answers on a genuine lack of #FF tagged up tweet please
This week I have spent a significant amount of time setting up new cover images and sorting timelines, apps and other admin sections of customers Facebook business pages.Â Whilst I love the majority of the new options the sheer obstructive nature of Facebook has annoyed me more and more.Â Oh and did I mention bugs in the title?Â Riddled with them!
At one point after trying to upload a profile image 6 times I gave up… went away and made a cup of coffee, came back and there it was as if nothing weird had been happening at all.Â Also with all these new and improved features why oh why does Facebook still not realise that there are people outside the USA using it, and therefore don’t want to put their price in as $’s or have full stops put in their telephone numbers.Â But the most annoying of all, when did Facebook decide that the about us section of a business page will not actually be about us unless we change the category to something innocuous like ‘company’ rather than the reality which is many of our customers are hotels.Â Just sheer frustration all week.
However, I do like to end on a positive note – the ability to change the images on the apps is a welcome addition, as is the ability to pin and highlight posts but why do I get the impression Facebook are giving with one hand and taking away with the other?
Anyone else feel a rant coming on that they would like to share?
How many different companies do you think you use in a day, a week, a month for your personal transactions right through to business services?Â Well I know that we use loads and more often than not there is a problem.
All businesses encounter problems, delivery issues (why charge more to the Highlands – don’t get me started on that one!), stock issues, faulty or damaged goods, or as in the case of a recent transaction with Amazon, the order was lost completely.Â Who’s fault is it?Â Well I don’t really care to be honest I just want the goods that we ordered.Â So I went onto the Amazon website, went to my orders, found the one that still had not arrived, pressed contact us, said they hadn’t arrived and within 5 minutes – yes you did read that right – I got a response from Amazon that wasn’t one of these ‘thank you for your enquiry we will deal with it when we manage to get round to it’ replies, it was in good English and it answered my question.Â Now why, if a large and lets be honest enormous company like Amazon can manage good customer service, why can’t we all?
As a small business we pride ourselves on customer service, hate to think that a customer is let down by our lack of attention to detail or by not keeping them informed of anything, but our customer base is much more manageable than Amazon’s – so what makes them so different?Â We have a list of complaints from Blackberry to Vodafone, Scottish Hydro Electric to Intuit Quickbooks and all of them are large multinational companies and all of them fail miserably to deal with customers the way we should be dealt with.
Not quite sure what I am going to do about it other than my usual rant on our blog, but I am interested to hear your good and bad customer service experiences so we know who to use in the future and who to avoid like the plague… our current avoidance recommendation is the Morrisons Petrol Station at Fort William – rude staff – and our current hero is obviously Amazon Â Who are your heroes and villains in the customer service world?